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Click on your question.
How do I ship my film?Please send your film, check, and your name and address in a padded mailer available at the Post Office or from an office supply store to: If you desire proof of delivery please use Delivery Confirmation, Certified U.S. Mail with Return Receipt Requested. We accept shipments from U.S. Mail, UPS and all overnight couriers. See our News page regarding how the recent tragic events have affected mail shipment. We recommend indicating in large type the contents of your package as "Undeveloped Photographic Film" along with "Do Not X ray". Back to TopHow do I pay for my order?Send film, your personal or business check or money order and your name and address. For Visa, MasterCard, American Express or Discover, please include card number, expiration date, your billing address and amount to charge your card with your order. Sorry, COD service is not available. U.S. Funds only, please. International orders, please note that you need to use a credit card or a check or money order drawn on a US bank. Your local bank should be able to provide this service.
Back to TopHow will you return my film?First Class United States Mail is used unless another carrier is specified and prepayment arrangements are made prior to shipment. COD is not available. Federal Express or Airborne return is available if you supply a completed return airbill. Back to TopWhat if I don't see my film type?Your film can be developed. Please send your film along with your name and address to Department: "Special Services" and you will receive a reply indicating price and service time by mail. Or, you may send an email to info@rockymountainfilm.com with a description of your film (age, size, color and any words on it plus a jpg image if available) and we will get back to you as soon as possible. Back to Top
How do I tell if my film was exposed?There is not always an easy answer to this question. Feel free to email us with a small jpg photo or description of your film. With regular 8mm movie film, the film is run through the camera twice, so the film looks the same both before and after exposure. Generally, photographers would not remove the film from the box or remove the tape that runs around the seam
of the can until they were ready to shoot. Some photographers would replace the tape so that it runs across the top of the can to indicate the film was exposed. Unfortunately, the only way to know for sure is to process the film. With print or slide films, usually either a sticker with the word exposed is wrapped around the film or film is no longer visible. If you can see a number, this is usually the number of pictures that have been taken. Back to TopWhat if I need rush service?Rush service may be available at a premium price and a roll count minimum. Please call for prices and to schedule your services. RUSH SERVICES MUST BE SCHEDULED IN ADVANCE. We do not generally recommend rush services due to the age of film involved. Back to TopHow do I check on the progress of my order?If you want to check on the progress of your order, please write us at Department: "Status" or email info@rockymountainfilm.com. You will receive a reply by mail or email. Many times a phone inquiry will necessitate a lengthy long distance phone call, and we may not be able to provide detailed information on your film if it has just arrived or is in the production department. Back to TopI'm in town, how do I get there?Click here for a map and directions. Back to TopWhat is the weather like?What is Colorado like?Click here for information. Back to TopWhat are the chances you'll get pictures from my film?The biggest factors which determine outcome are heat and moisture. If a film has been exposed to extreme heat, warm temperatures for a long time, or soaked in moisture, the chances of getting pictures is reduced, but never eliminated. If the film has been exposed properly and has been kept in a refrigerator or freezer, the chances very good (90% or better) that we will be able to get an image regardless of the age of the film. If it has been kept in a closet or drawer, chances are reduced slightly. If it has been kept in a hot attic or soaked with moisture, the chances are greatly reduced. Occasionally, fairly recent films have marginal results because they were exposed to extreme conditions. On the other hand, there is no age limit to obtaining images--we have developed films from the early 1900s and produced above-par images. Back to TopWhy are the service times long? Why is there no guarantee or refund?Your film is very important to us. We exercise special care with every roll. Every effort is made to obtain the best possible results. We cannot control factors such as age, fog, heat, x-rays and radiation; but we try to compensate for these problems on an individual roll basis. Many of the films are developed by hand in small batches. Most of the chemistry is mixed by hand in small quantities because prepared chemistry is no longer available. We also add special chemical agents to compensate for age fog. The labor intensive processes involved in treating each roll individually makes it expensive to process your film; but this produces the best possible results. We feel it is worth the extra effort. BECAUSE OF THE AGE AND NATURE OF THESE FILMS AND PROCESSES, WE DO NOT OFFER ANY GUARANTEE. NO REFUND IS AVAILABLE REGARDLESS OF RESULTS. SERVICE TIMES SUBJECT TO CHANGE DEPENDING ON VOLUME, MACHINE, AND MATERIAL AVAILABILITY. OUR GUARANTEE TO YOU IS THAT WE WILL DO OUR VERY BEST TO OBTAIN YOUR MEMORIES AND THE BEST POSSIBLE IMAGE FROM YOUR FILM. Back to TopWhat is my camera worth?Shutterbug.net is an excellent resource regarding camera equipment. Back to TopI'm not in the USA, what do I need to know?Click here for information. Back to Top |
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Send mail to info@rockymountainfilm.com with questions or comments.
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